Author(s) | Title | Year | |
---|---|---|---|
Kása, Richard; Gubán, Ákos; Gubán, Miklós; Hua Nam, Son; Molnár, László | 2014 (3/1) | ||
Keywords: service process reengineering, business process amelioration, process orientation, globalized service models, McDonaldization, Disneyalization, perception driven processes, fluid, logistification, entropy, in-depth interviews, nodal flow model, Mealy automaton, |