Author(s)
Title
Year
Kása, Richard;
Gubán, Ákos;
Gubán, Miklós;
Hua Nam, Son;
Molnár, László
2014
(3/1)
Keywords: service process reengineering, business process amelioration, process orientation, globalized service models, McDonaldization, Disneyalization, perception driven processes, fluid, logistification, entropy, in-depth interviews, nodal flow model, Mealy automaton,
 
p-ISSN 2063-8248 e-ISSN 2064-0188
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